Buyer Terms

These Buyer Terms apply when you use ClocheVerse to order products, book services or book hospitality staff. They add to the Terms of Service. ClocheVerse is operated by Kinga Corporation SASU as an intermediary; your contract is with the seller or the service provider.

1. Professional use only

You may only order and book on ClocheVerse when acting in your business, trade or profession. Every transaction is B2B; consumer distance-selling rules, including the 14-day withdrawal right and consumer mediation schemes, do not apply. You are responsible for checking that the goods or services you order are suitable, lawful and permitted for your intended use in your country, including any licence, hygiene, safety, labelling or import requirement.

2. Online Checkout orders and Request Quote transactions

Product listings on ClocheVerse are offered either with Online Checkout (a fixed price you can pay through the Platform) or on a Request Quote basis. The rules in paragraph A below apply only to Online Checkout orders; the rules in section 3 apply to Request Quote listings. Order-formation and Stripe payment rules never apply to a Request Quote.

A. Online Checkout orders

• Listings are invitations to order. A contract is formed with the seller when the order is confirmed on the Platform and payment is authorised through Stripe.
• Online Checkout is available only where the Supplier has completed Stripe Connect onboarding and approval; availability is subject to Stripe’s applicable country and business-category restrictions.
• Prices, minimum order quantities, lead times, shipping costs and delivery estimates are set by the seller. Delivery estimates are estimates, not guarantees.
• Unless a listing explicitly states otherwise, prices are shown hors taxes (HT / net). VAT and any other taxes are added or displayed in accordance with the seller’s country, the buyer’s country and the applicable law. The seller is responsible for charging and remitting the correct tax and issuing a compliant invoice. Customs duties, import VAT and clearance fees for cross-border orders are normally payable by the buyer.
• You must provide a correct delivery address and contact details, and accept delivery within a reasonable time. Costs caused by an incorrect address or refused delivery may be charged to you.
• Check the goods on arrival and report damage, shortage or non-conformity through the order in your workspace without undue delay, with photos where relevant.

3. Request Quote (RFQ) transactions

Some product listings are offered on a Request Quote basis instead of with a fixed online checkout price. Suppliers do not need Stripe Connect to publish Request Quote listings, but business verification is required before such a listing becomes publicly visible.

• Clicking “Send Request” or “Request Quote” does not create an order or any payment obligation. Submitting a Request for Quote (“RFQ”) does not constitute an order, purchase, acceptance of an offer or binding purchase agreement. It is a non-binding request for commercial information from the Supplier.
• You send your requirements; the Supplier may respond with a quotation. A quotation does not create a contract through ClocheVerse unless you and the Supplier separately agree to one.
• Price, MOQ, specifications, customisation, lead time, delivery, shipping, Incoterms, taxes, customs duties, insurance and payment terms may be agreed directly between you and the Supplier.
• Any resulting sale, supply agreement, purchase order or other commercial contract is concluded directly between you and the Supplier. ClocheVerse is not a party to that contract.
• ClocheVerse does not collect, hold, escrow, transmit or process payment for Request Quote transactions, unless a separate ClocheVerse payment service is expressly offered in the future. Payment terms and payment methods are agreed directly between you and the Supplier, and you remain responsible for verifying the Supplier before paying.
• Prices shown on Request Quote listings may be indicative, “from” prices, reference prices, or unavailable until quotation. The final price may depend on quantity, specifications, customisation, destination, shipping, Incoterms, taxes, duties, insurance and other commercial terms agreed with the Supplier.
• ClocheVerse does not guarantee that an RFQ will receive a response or result in a transaction, and does not guarantee performance, product quality, conformity, availability, payment or delivery for direct Buyer–Supplier transactions — subject always to liability that cannot legally be excluded or limited.
• You are responsible for reviewing the quotation, the Supplier’s information, the specifications and the commercial terms before entering into a contract.

Listings that show a fixed online checkout price (“Online Checkout Available”) are processed through Stripe as set out in section 5 (Payment) and are subject to the refund and dispute process. Request Quote listings are not.

4. Booking a service or staff shift

• Services and staff shifts are booked for a specific date, time window and location (or remotely). A booking becomes binding when it is confirmed on the Platform, and for staff bookings when the staff member accepts the request.
• Providers set their own availability, minimum shift length, travel area, hourly or package rates and cancellation rules. These are shown before you confirm.
• The Platform may add a service fee to staff bookings, shown in the price breakdown before confirmation.
• You must give safe and lawful working conditions on site, accurate briefing information, access to the venue and any equipment you promised. You remain responsible for compliance with local labour, safety and immigration rules that apply to engaging the provider.
• Late arrival on your side, or a venue that is unavailable at the agreed time, does not extend the booking and may be charged in full.

5. Payment

• Payments are processed by Stripe. We do not store your full card details.
• Depending on the transaction type, the amount may be authorised at booking and captured at confirmation, completion or shipment. The applicable moment is shown at checkout.
• Invoices for goods and services are issued by the seller or provider. Invoices for platform fees, where charged to you, are issued by Kinga Corporation SASU.
• The price you pay is the price shown at checkout. The 5% ClocheVerse commission and Stripe’s processing fee are borne by the seller or service provider and deducted from their payout — no processing surcharge is added to your total.
• Do not attempt to settle a confirmed marketplace order off-platform to avoid fees; this may lead to account restrictions and loses you the protection of the dispute process.

6. Cancellations and refunds

Cancellation windows, deadlines and refund percentages differ for product orders and service bookings and are described in the Refund, Cancellation and Dispute Policy. As a business buyer you do not have a consumer right of withdrawal.

7. Reviews and communication

• Reviews must be based on a real transaction, be factual and not contain abusive, defamatory or discriminatory content, or personal data of third parties.
• Use platform messaging for order-related communication so that the record is available if a dispute arises. Do not send unsolicited marketing to other users.

8. Prohibited buyer conduct

• Ordering with no intention or ability to pay, or repeated unjustified chargebacks.
• Requesting goods or services that are prohibited under the Acceptable Use Policy.
• Pressuring a provider to work outside agreed hours, scope or legal limits.
• Using supplier data, images or price lists outside the purpose of buying on ClocheVerse.

9. Liability

The seller or provider is responsible for the goods or services supplied to you. Kinga Corporation SASU’s liability towards buyers is limited as set out in the Terms of Service. We may suspend or terminate buyer accounts that breach these Buyer Terms, in line with the moderation and termination rules in those Terms.

Contact

Kinga Corporation SASU — 26 rue Bosquet, 75007 Paris, France. Email: legal@clocheverse.com. You can also open a ticket from Help & Support.